Title: Former Long Term Customer7/8/2016 6:31:14 PM
I have ordered from Dragon City for years!! Until today, I have never had a problem with their customer service. I ordered online, got our delivery in a decent amount of time and while getting our order out of the bag, realized part of our order was missing. Immediately called and was told that they would be right out with it. Over an HOUR later, after they still hasn't delivered, we called back. According to the same guy who answered the phone earlier, the girl who fixed our order said that all of our was there and they decided Bc she said so, they weren't going to bring us the rest of our food after all. They also weren't going to tell us either. This is unacceptable customer service, and unfortunately, they've lost a long-time customer. Good food, shady employees.
Title: No food on lunch buffet7/27/2016 1:13:59 PM
Entered the buffet on Augusta Rd. in W. Columbia at appox. 3:30pm. Ordered the buffet and 2 beverages ( was taking my 13 yr.old son to a late lunch. We proceeded to the buffet and noticed that at least 7 of the buffet items were empty or had no meat were there were supposed to be. I immediately asked them to bring food to them as they were supposed to be options for our price of the lunch buffet. I asked for 4 of the items) specifically. They brought 1(mushrooms) they brought them out cold. 15 minutes. went by still nothing else. Again I asked for meatballs and ribs. They finally brought the meatballs to me in a bowl and informed me that they were now switching the buffet to dinner. After the lack of acknowledgement and dissatisfaction of service. I was still charged the full amount. I will not be prone to eating there again nor will I recommend it to anyone else as I used to.
I love your food! It is the best in Arkansas! I would love to swim in your pork lo mein! Food is really cheap too! Fast, reasonable delivery time! Thank you for being the best of the best!
Title: 7/13/2016 1:18:28 AM
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Title: 7/13/2016 1:10:38 AM
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Title: Horrible Manager and Delivery6/29/2014 11:22:54 AM
Ordered chicken and broccoli and General Tsos chicken. Was told would be 45 minutes for delivery. After an hour and a half, I received beef and broccoli. Called and the manager told me I was wrong I ordered beef. He said it would take another 45 minutes to get chicken and broccoli. I will not order there again for home or company use.
Title: GREAT FOOD6/15/2014 5:56:06 PM
wonderful food -fast service .. When you have food delivered the service is fast and the food is hot and wonderful !! Thanks guys !!!!
Title: Customer service is bad5/31/2015 11:11:34 AM
Placed an order called to check on it after an hours time and was hung up on. Called Back to confirm we were going to get food because the lady hung up on us and she got hateful asking if we wanted it or not. All we were tryin to do was make sure our order was placed and going to be delivered. Great food but the "supervisor" sucks! Won't go back.
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